Admissions should do more than respond to inquiries. Done well, it should create future growth and increase revenue by building and nurturing relationships with callers and referents.

Targeted and ongoing staff training
Consistent follow-up and follow-through
Accurate documentation
An effective, well-managed CRM
Analytics that show what’s working — and what isn’t

Accomplishing This Requires:

I’ve helped organizations grow by working with families in crisis, treatment professionals, and referral sources — while increasing revenue.

ADMISSIONS & BEYOND

I’ve answered the phones and built Admissions departments that contributed to growth, so I know what doesn’t work — and how to fix it.

More Than Just Admits

After more than 25 years taking Admissions calls — I know the role of Admissions extends far beyond answering the phone.

While the first priority of Admissions is, of course, to admit clients, its role shouldn’t be limited to responding to those inquiries. A well-directed Admissions team should also create future growth and increase revenue by building, developing and nurturing relationships — with callers and referents alike.

Accomplishing this requires targeted and ongoing staff training, consistent follow-up and follow-through, accurate documentation, and an effective, well-managed CRM with the analytics to identify what’s working — and what isn’t.

Every call matters — even when there isn’t an admission.

I’ve helped organizations grow and thrive by speaking with families in crisis, working alongside treatment professionals, and developing referral relationships — all the while increasing revenue.

Because I’ve actually answered the phones and built Admissions departments that contributed to growth, I know what doesn’t work — and how to fix it.

—— ◆ ——

Let’s Talk
Leslie Clarke | 415-515-2345